Terms and Conditions

Any reference to the ‘buyer’ or ‘purchaser’ in these terms and conditions is deemed to be the person who has ordered the goods from the tileexperience website. The ‘seller’ or ‘we’ is deemed to be Boyden & Co Ltd, Mayday Road, Croydon, CR7 7HL (company registration no 207371 vat registration no 757 1979 78). tileexperience.co.uk  is a website trading style of Boyden & Co Ltd a company trading in ceramic tiles and related products since 1924.

All Products and purchases using the tileexperience.co.uk  site are subject to the purchaser accepting the following terms and conditions. These terms can be printed off the website and purchasers should note that these terms and conditions can be added to or amended at any time.

This policy does not affect your statutory rights.

Prices are subject to alteration without notice.

When you use the tileexperience.co.uk  website you will be passing us details about you the purchaser to us. We will not offer or sell any personal information obtained to any third party without seeking your permission first. We will only use the information you have supplied us to confirm any order details, process your order and for the purpose of record keeping. We may use it from time to time to promote any special offers or services directly to you.

In the unlikely event that any order purchased from the tileexperience.co.uk  should prove faulty we may offer a repair, exchange or refund as appropriate. This will be in accordance with your legal rights. You may e mail us using the tileexperience.co.uk  website or telephone the telephone number on the website page. This telephone number is only operational during normal office hours (Monday –Friday 9.00 am – 5.00pm although messages can be left outside these hours). No claims for breakages or shortages will be entertained after the delivery note has been signed. All breakages and shortages must be clearly written on the delivery note. Please thoroughly check your order before signing. In the unlikely event of any shortage or breakage and you have signed the delivery note stating the shortage/breakage on it please e mail us with all relevant information using the ‘contact us’ section of the website or via e mail using info@tileexperience.co.uk.

Orders are accepted from the buyer and promises for delivery are given conditionally on our being able to secure the necessary material. We are unable to accept any risk due to uncertainties of manufacture, strikes, accidents or any other cause beyond our control. As soon as the goods have been delivered the customer will be responsible for their safekeeping. No claim can be entertained for damages or faults due to incorrect storage.

Any dates quoted for delivery are approximate only and the company accepts no responsibility for any delay however it may have been caused.

Deliveries to sites are accepted on the understanding that delivery will be to the kerbside of the nearest hard road closest to the site and is accessible by the vehicle. A signed delivery note is deemed to be conclusive evidence that delivery has been made and compliance made in the contract.

We do not accept orders at this present time for delivery to addresses outside the United Kingdom mainland. Orders for tileexperience cannot be accepted over the telephone. Any advice required should be via the ‘contact us’ section of the website.
 
All orders must be paid for in full prior to despatch. Unfortunately it is not possible to add to orders once they have been paid for.

The supply of any goods does not mean that they suitable for any specific installation. The seller can only guarantee any product for any installation in as far as the manufacturer of any product guarantees it. No tiles are guaranteed against crazing and are always sold subject to shade variation as is expected in the supply of any glazed or fired product. No claim can be entertained once tiles have been fixed. We will not under any circumstances accept any claims for late or incorrect delivery. As a company we always recommend that you do not book a tradesperson until the correct goods have been delivered.

All items sold requiring electricity should only be fitted or used according to the manufacturer’s instructions. Always read any relevant manuals or safety instructions and obtaining the advice of a professional electrician where required.

tileexperience.co.uk  whether by the use of the website or by telephone is committed to providing only the highest levels of customer service. Our employees are well trained and well informed and tileexperience.co.uk  will deal with any issue or query to the highest possible standard.

Goods will be accepted back for credit subject to the cost of any transport cost incurred in the return of goods to the seller paid for by the buyer. Goods will only be accepted back in a good saleable condition determined at our absolute discretion. Cancelled orders once despatched will incur a £15.00 cancellation charge.

The buyer is responsible for ensuring that they have ordered sufficient quantity for their purpose. The seller accepts no responsibility and any guides are approximate only.

No variation to these terms and conditions are accepted unless confirmed by the seller in writing prior to despatch.

Contracts are made and accepted subject to these conditions of sale and shall be governed by English Law and no other.