Cookie Policy



We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

This privacy policy sets out how this website (hereafter "the Store") uses and protects any information that you give the Store while using this website. The Store is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The Store may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

How we use cookies:

The Tile Experience website (“Site”) uses cookies and similar technologies in order to distinguish you from other users. By using cookies, we are able to provide you with a better experience and to improve Our Site by better understanding how you use it.  Please read this Cookie Policy carefully and ensure that you understand it. Your acceptance of Our Cookie Policy is deemed to occur if you continue using Our Site.  If you do not agree to Our Cookie Policy, please stop using Our Site immediately.

1. Use of cookies

A cookie is a small text file which is placed onto your computer (or other electronic device) when you access our Site. These do things like remember your details when revisiting a site or remembering what your address was so you don’t have to add it again when you make another purchase. Cookies are harmless text files. They can't look into your computer or read any personal information or other material on your hard drive. Cookies can't carry viruses or install anything harmful on your computer.

2. How Does Our Site Use Cookies?

2.1 We may use cookies on our Site for several reasons, all of which are designed to improve your experience of using it.  Cookies allow you to navigate around our Site better and enable us to tailor and improve our Site by saving your preferences and understanding your use of it.

2.2 We use the following types of cookie:

1. Strictly Necessary Cookies

A cookie falls into this category if it is essential to the operation of our Site, supporting functions such as logging in.

2. Analytics Cookies

It is important for us to understand how you use our Site, for example, how efficiently you are able to navigate around it, and what features you use.  Analytics cookies enable us to gather this information, helping us to improve our Site and your experience of it.

3. Functionality Cookies

Functionality cookies enable us to provide additional functions to you on our Site such as personalisation and remembering your saved preferences.

4. Targeting Cookies

It is also important for us to know when and how often you visit our Site, and which parts of it you have used (including which pages you have visited and which links you have clicked on).  As with analytics cookies, this information helps us to better understand you and, in turn, to make our Site and advertising more relevant to your interests.  Some information gathered by targeting cookies may also be shared with third parties.

5. Session Cookies

Any of the above types of cookie may be a session cookie.  Session cookies are temporary and only remain on your computer or device from the point at which you visit our Site until you close your browser.  Session cookies are deleted when you close your browser.

2.3 For more specific details of the cookies that we use, please refer to the table below.

3. What cookies does our site use?

Cookie Name










Used by the content network, Cloud flare, to identify trusted web traffic.

1 year



Helps prevent Cross-Site Request Forgery (CSRF) attacks.




Preserves users states across page requests.




Google Analytics Tracking Code that logs details about the visitor's browser and computer.




Collects data on the number of times a user has visited the web site as well as dates for the first and most
recent visit. Used by Google Analytics

2 years



Registers a timestamp with the exact time of when the user accessed the website. Used by Google Analytics to calculate the duration of a web site visit.




Registers a timestamp with the exact time o f when the user leaves the website. Used by Google Analytics
to calculate the duration of a web site visit.




Used to throttle the speed of requests to the server.




Collects data on where the user came from, what search engine w s used , what link was clicked and what
search term was Used by Google Analytics.

6 months




6 days



Preserves users states across page requests.

1 year



Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the
visitor's online behaviour across websites.




Used widely by Microsoft as a unique user ID. The cookie enables user tracking by synchronising the ID across many Microsoft domains.

1 year




1 year



Registers a unique ID that identifies a returning user's device. The ID is used for targeted ads.

6 months




29 days



Saves a Zopim Live Chat ID that recognises a device between visits during a chat session




4. How you can control cookies

4. 1 Internet browsers normally accept cookies by default.  You can change these settings if you wish, however please be aware that this is not generally a per-site setting and will prevent all websites from using cookies, not just ours.  Please also be aware that by disabling cookies in your browser, you may impair the functionality of our Site. 

4.2 The links below provide instructions on how to control cookies in all mainstream browsers:

4.2.1 Google Chrome:

4.2.2 Microsoft Internet Explorer:

4.2.3 Microsoft Edge:

(Please note that there are no specific instructions at this time, but Microsoft support will be able to assist)

4.2.4 Safari (OSX):

4.2.5 Safari (iOS):

4.2.6 Mozilla Firefox:

4.2.7 Android:

(Please refer to your device’s documentation for manufacturers’ own browsers)

If you use another browser then please visit to see how to control or delete these cookies.

5. Changes to this Cookie Policy

5.1 We may alter this Cookie Policy at any time.  Any such changes will become binding on you on your first use of our Site after the changes have been made.  You are therefore advised to check this page from time to time.

5.2 In the event of any conflict between the current version of this Cookie Policy and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.

If there is anything else you would like to know about our cookie policy please email us on or call us on 02086894187. Please have a look at our Privacy Policy for any other info on our data policies.