Shipping & Returns


Please Note: Orders are taking between 2-5 days for delivery at the moment due to the courier companies dealing with such high volumes. Sorry for the extra delay, hopefully back to normal soon. No Saturday Deliveries as yet.

Damaged product, refunds and exchange policy:

Please be aware that we do have t's and c's when it comes to shipping and returns but know that we will try our best to make sure we can help you no matter what the situation. So please let us give you peace of mind that we will always assist you when you order with us. Please see the Jargon below...

In the unlikely event that any order purchased from the The Tile Experience should prove faulty we may offer a repair, exchange or refund as appropriate within 14 days of purchase. If you no longer want or need the product you have purchased then you also have 14 days to return it to us for a no questions asked refund.This will be in accordance with your legal rights. You may email us using the or telephone 02086894187. This telephone number is only operational during normal office hours (Monday –Friday 8.00 am – 5.00pm, although messages can be left outside these hours. Please be advised that we are not open over the weekends, Sorry if that causes inconvenience). No claims for breakages or shortages will be entertained after the delivery note has been signed. All breakages and shortages must be clearly written on the delivery note. Please thoroughly check your order before signing. In the unlikely event of any shortage or breakage and you have signed the delivery note stating the shortage/breakage on it please. Returns can be sent back to: Boyden & Co Ltd , 108 Beddington Lane, Croydon, CR0 4YY .

The supply of any goods does not mean that they suitable for any specific installation. The seller can only guarantee any product for any installation in as far as the manufacturer of any product guarantees it. No tiles are guaranteed against crazing and are always sold subject to shade variation as is expected in the supply of any glazed or fired product. No claim can be entertained once tiles have been fixed. We will not under any circumstances accept any claims for late or incorrect delivery. As a company we always recommend that you do not book a tradesperson until the correct goods have been delivered.

All items sold requiring electricity should only be fitted or used according to the manufacturer’s instructions. Always read any relevant manuals or safety instructions and obtaining the advice of a professional electrician where required.

The Tile Experience whether by the use of the website or by telephone is committed to providing only the highest levels of customer service. Our employees are well trained and well informed and The Tile Experience will deal with any issue or query to the highest possible standard.

Goods will be accepted back for credit subject to the cost of any transport cost incurred in the return of goods to the seller paid for by the buyer. Goods will only be accepted back in a good saleable condition determined at our absolute discretion.

The buyer is responsible for ensuring that they have ordered sufficient quantity for their purpose. The seller accepts no responsibility and any guides are approximate only.

No variation to these terms and conditions are accepted unless confirmed by the seller in writing prior to despatch.

Contracts are made and accepted subject to these conditions of sale and shall be governed by English Law and no other.


Orders are accepted from the buyer and promises for delivery are given conditionally on our being able to secure the necessary material. We are unable to accept any risk due to uncertainties of manufacture, strikes, accidents or any other cause beyond our control. As soon as the goods have been delivered the customer will be responsible for their safekeeping. No claim can be entertained for damages or faults due to incorrect storage.

Any dates quoted for delivery are approximate only and the company accepts no responsibility for any delay however it may have been caused.

Deliveries to sites are accepted on the understanding that delivery will be to the kerbside of the nearest hard road closest to the site and is accessible by the vehicle. A signed delivery note is deemed to be conclusive evidence that delivery has been made and compliance made in the contract.

We do not accept orders at this present time for delivery to addresses outside the United Kingdom mainland. Orders for The Tile Experience cannot be accepted over the telephone. Any advice required should be via the ‘contact us’ section of the website. All orders must be paid for in full prior to despatch. Unfortunately it is not possible to add to orders once they have been paid for.