Free UK Delivery
Next Day, on all orders over £450
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return, you can contact us at firstname.lastname@example.org.
108 Beddington Lane, Croydon, ENG, CR0 4YY, United Kingdom
Send your order back to us with your name and order number (order id) and we will process your refund excluding the original shipping cost.
Please note: All non-stocked items being returned might be subject to 20% restocking fee due to this being passed on from the supplier.
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
We inspect all orders prior to leaving our warehouse to make sure there are no damages, however if in the unlikely event your order has been damaged in transit please email us within 7 days of receipt at email@example.com with images of your damaged order and your order number. Once received we will send out replacements on our next day delivery service.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3-5 working days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org.